Have a question?
Email us at: help@betteresaywriting.com
or
text (718) 603-6039 for the fastest response.
Please note phone calls can take 24 hours to receive a response. If you need to speak via phone we recommend texting us that you would like a phone call.
-xoxo Rae
FAQ
What equipment do i need?
Classes are taught through Zoom. You do not need to download the Zoom app to attend. You may use a computer, table, laptop, or smartphone. If you prefer to simply call in, know that the instructor cannot see you.
Do I have to pay per child?
Yes because class size is small we do ask that you pay per child. If you have more than 2 children participating, email us for a discount.
Do I have to share my camera?
Sharing your camera is necessary for all movement classes and most group classes. All students must do a verbal/ visual check in at the start of class. If your kiddo is shy or your family has other reasons for not wishing to share your camera please carefully review our studio policies prior to registration.
If your child is concerned about other students “seeing” them contact us to discuss.
Do you offer DISCOUNTS?
On Demand courses provide an affordable way for families to access quality educational tools; however, we recognize that some students still need assistance from an educator. We do offer a Need-Based Community Rate.
We reserve a limited number of recurring slots for families facing financial hardship. If you require a reduced rate for your child to access our services, please contact us directly through this form with a brief explanation of your situation. Availability is strictly limited.
Do You offer Refunds?
We understand that restrictions on movement has impacted many families differently. Our class sizes are small to allow for improved student teacher and peer to peer communication. By booking a class or appointment, we are turning away other interested parties.
We are unable to provide refunds, but will work with you to renegotiate services provided should a significant change in financial ability or physical health impact your child’s ability to continue with programming.
What if we need to cancel?
Reschedule request may be made no less than 24 hour before the scheduled start time. For a class credit.
If you are experiencing a health emergency that prohibits providing advanced notice, please contact us to discuss.
If you wish to cancel a class, you must provide at least 24 hours notice to receive a class credit to your account. We do not issue refunds. Be sure to check your time zone.
Can we Reschedule our Class?
Understandably your availability may change. If you need to reschedule please provide as much notice as possible. If it is at least 24 hours before you class is scheduled to start you will be able to reschedule using the parent portal. For less than 24 hours email help@betteressaywriting.com
My computer Crashed! What do I do?
Tech Issues- Your internet may crash or the dreaded Microsoft Updates may take over. We get it, just email us at help@betteressaywriting.comto have a class credit applied to your account. Your class credit must be used within 30 days of the original class date.
What if the class isn’t what I expected?
We work hard to provide clear class descriptions. If you are registered for the same class more than once and your child does not enjoy the class contact us. We will transfer your child to a class that is more suitable. Email help@betteressaywritng.com
We have shared custody. Can we still join?
We are happy to help your child still access class when they are at a different location. Email us to discuss the best options. Contact us at help@betteressawriting.com